A user can create a subfolder in a shared mailbox, but their coworkers with the same access cannot see the shared mailbox. What is wrong?

  a. Most likely operating in cached mode. Turn off cached mode, restart Outlook.
  There isn't a problem at all.
  The cowoker isn't wearing glasses.

How would you grant access to a shared mailbox in outlook?

  Take actions in Active Directory
  Make user a member of the proper group in A/D.
  Drill down to the right spot in Outlook for addition of mailboxes in Account Management.

How fast can you type?

  I can not type
  35 wpm
  about 10 wpm

What if user can not connect to VPN?

  Check that user can get to internet successfully, not just connected to router â�� i.e.: google, yahoo, etc.
  Tell the user to unplug their computer
  Politely tell the caller you will transfer this call to another support person because youâ��re going to lunch.

A user has moved to a new workstation and cannot view Outlook archives stored on their network drive. What do you do?

  a. File>Open>Outlook Data File… > Navigate to .pst file on network drive.
  Switch old desktop computer with a new desktop.
  Go to old computer copy archives on USB then transfer archives to new network location.

An IP address is best defined as...

  An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
  Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.
  The location of Internet Packets measured in kilobytes on a network.
  All of the above.

Which is not an operating system?

  DOS
  Windows
  MS-Word
  LINUX

Which of the following programs is not an email client.

  Microsoft Outlook 2003
  Windows Live Mail
  Mozilla Firefox
  Outlook Express 6

Which one is not an output device?

  Printer
  Monitor
  Modem
  Keyboard